Legal Questions Players Ask
When you request account closure, we immediately stop active processing. Personal data is archived per Indonesian data retention law and kept secure on encrypted servers. You may request permanent deletion; we honour verified requests within 14 days. Contact support via live chat or email to initiate closure.
Withdrawals to your payment method are final once verified and sent. If you notice an error—wrong amount or account—contact support immediately with your transaction ID. We work with payment networks to investigate; resolution times vary by payment rail, typically 3–5 business days.
You own your personal information; we hold and process it on your behalf to operate your account and process payments. Request a full data export anytime via live chat, email or Account → Privacy settings. We provide a complete copy within 14 calendar days at no charge.
Payment tokens are stored securely to enable faster deposits and withdrawals on future logins. Full payment details (card numbers, wallet passwords) are NOT stored; only encrypted tokens linked to your account. Access your stored methods anytime in Account → Payment Methods.
Alert our support team immediately via live chat or email with details of the suspicious transaction. We verify your identity, review account logs and work with your payment provider (DANA, OVO, GoPay or QRIS) to reverse unauthorised charges. Document timestamps and amounts to speed investigation.
We retain login history and deposit/withdrawal records for 24 months after the transaction date to ensure security and comply with local financial record-keeping law. Historical data older than 24 months is archived; you can request older records by contacting support.
Your account is operated from Indonesia and governed by applicable Indonesian law and international payment standards. Disputes are resolved through our support team first; escalations follow Indonesian civil law processes. Access and eligibility depends on local law. Contact support for jurisdiction-specific questions.
